Support

Remote Assistance [LINK]

As a certified CompTIA A+ Technician, you get the computer help and support you need immediately. Here are some of the items that I specialize in supporting and training:

  • Advice and instructions on the installation and configuration of new hardware/software.
  • Recommendations on the most current drivers for the customer’s hardware.
  • Fixing problems related to system and application error messages.
  • Virus removal, spyware removal, and system registry recovery.
  • Remote diagnostics of malfunctions with computer hardware components.
  • Fixing problems related to malfunctions of Microsoft® Windows® Operating Systems and related applications.
  • Performance optimization, recommendations on upgrades/updates, and system failure recovery.
  • Troubleshoot Local Area and Dial-Up Networking configuration and connectivity.
  • Provide fixes for DLL and other Windows errors.
  • Provide updates for Device Driver problems and conflicts.
  • Provide updates for BIOS related issues.

Support for Operating Systems:

  • Microsoft® DOS & Windows® 3.x Family
  • Microsoft® Windows® 95 OSR 2
  • Microsoft® Windows® 98 Second Edition
  • Microsoft® Windows® Millennium Edition
  • Microsoft® Windows® NT Workstation
  • Microsoft® Windows® 2000 Professional
  • Microsoft® Windows® XP Home Edition
  • Microsoft® Windows® XP Professional Edition
  • Microsoft® Windows® Vista
  • Microsoft® Windows® Vista Enterprise
  • Microsoft® Windows® CE*
  • Palm Operating Systems

Support for Hardware (on the above operating systems):

  • System Units (PC’s and Mac)
  • Laptops & Handhelds
  • Monitors
  • Printers
  • Sound Cards
  • Video Cards
  • Accelerators
  • Modems
  • Network Adapters
  • Storage Media
  • CD/DVD Drives
  • CD/DVD ReWritables
  • Digital Cameras
  • Scanners
  • PC Cards / PCMCIA
  • SCSI Devices
  • USB Devices
  • Firewire Devices

Support for Software Applications (on the above mentioned operating systems):

  • Microsoft Internet Explorer
  • Mozilla Firefox
  • Netscape Navigator
  • Netscape Communicator
  • Safari
  • Opera
  • American Online (AOL)
  • CompuServe
  • EarthLink
  • Microsoft Office Products
  • Microsoft Outlook Express
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Access
  • Microsoft FrontPage
  • Microsoft Publisher
  • Microsoft Visio
  • Microsoft Works
  • Microsoft NetMeeting
  • Microsoft Media Player
  • Real Media Player
  • Microsoft Money
  • McAfee Office
  • McAfee AntiVirus
  • Symantec WinFax Products
  • Symantec pcAnywhere
  • Norton System Works
  • Norton AntiVirus
  • Intuit Quicken
  • Intuit Quickbooks
  • Intuit TurboTax
  • WinFax Pro
  • Lotus Suite
  • Lotus Ami Pro
  • Winzip Applications
  • ACT!
  • Goldmine
  • Adobe Acrobat
  • Adobe Photoshop
  • Adobe Illustrator
  • Corel Office
  • Corel Gallery
  • Corel WordPerfect
  • ClarisWorks
  • PrintShop
  • Adaptec Toast
  • Adaptec EZCD Creator
  • Nero BurningROM
  • Roxio CD-Burning Products
  • Eudora Mail
  • PrintMaster
  • AppleWorks
  • LapLink
  • Franklin Planner
  • Palm Desktop

And support for all IBM PC compatible, Macintosh, and clones including:

  • Apple
  • IBM
  • Dell
  • Hewlett Packard
  • Compaq
  • Gateway
  • Micron
  • Toshiba
  • Sony
  • Fujitsu
  • NEC
  • Epson
  • Winbook
  • Acer
  • AST
  • PeoplePC
  • Clones / Whitebox