About me
SUMMARY OF QUALIFICATIONS
Extensive knowledge of information technology and customer relation principles. Proven ability to develop, implement and train technical plans for large corporate environments. Demonstrated effectiveness in team driven environments with diverse audiences, maintaining accurate documentation and advancing technical skill, as well as supporting call center and higher support level staff. Strong technical writing and program management experience coupled with excellent communication and project management skills. Self-motivator with high energy.
PROFESSIONAL EXPERIENCE
- CompTIA A+ Certified.
- Cisco Registered Partner.
- Cisco Select Certified Partner.
- Cisco Small Medium Business Specialization Certified.
- Certified Microsoft® Office Specialist Master Instructor.
- Corporate supervisory and training experience.
- Multi-tier support experience with diverse audiences.
- Established high level of trust & reliability.
- Advanced computer hardware and software experience: HTML/XML, CSS/XSL, HomeSite, Dreamweaver, Flash, FrontPage, Acrobat, Photoshop, Visio, Linux, OpenOffice, Lotus Notes, Microsoft Windows, Microsoft Office, Microsoft Project, Troubleshooting, Desktops, Notebooks, PDA’s, and Networking.
Excellent References Available Upon Request.
